Zarkili Support

Help with booking, accounts, and your data

Zarkili connects salon clients with their salon โ€” book appointments, track rewards, and message your salon directly.

Email: support@mobendo.com

We aim to respond within two business days.


Common questions

How do I join my salon?

Open the app and search for your salon by name. Send a request to join, and your salon will approve it. Some salons approve automatically; others review requests manually. You'll be notified once you're approved.

Why does my booking say "pending"?

Zarkili uses approval-based booking. When you request an appointment, your salon confirms it โ€” this is how the app is designed to work, and it means you don't need to leave a deposit or card on file. You'll receive a notification once your salon responds.

How do I cancel or reschedule?

Open the Appointments tab, select the booking, and choose cancel or request a reschedule. Reschedule requests go to your salon for approval, the same way a new booking does.

How do loyalty points work?

You earn points when appointments are completed. Points accumulate toward tiers and can be redeemed for rewards your salon offers. Your salon sets its own rules, rewards, and tiers, so these vary between salons.

I can't find my salon in search.

Your salon needs an active Zarkili account to appear in search. If you can't find them, ask your salon whether they're on Zarkili yet.

How do I change the app language?

Open the Profile tab and select your language. Zarkili is available in English, Croatian, Spanish, German, and French.


Your data

How do I export my data?

Open the Profile tab and choose "Export my data". You'll receive a download link by email containing the personal data associated with your account.

How do I delete my account?

Open the Profile tab and choose "Delete account". You'll be asked to confirm your password. Deleting your account removes your personal information from Zarkili.

You can also delete your account without installing the app: sign in at app.zarkili.com from a web browser and use the same "Delete account" option in the Profile tab.

Where is my data stored?

Zarkili stores and processes personal data in the European Union (Frankfurt, Germany). See our Privacy Policy for full details.


For salons

If you run a salon and want to use Zarkili with your clients, or you have a question about your salon account, email support@mobendo.com.


Company

Zarkili is operated by Mogy LLC.

Our representative in the European Union for data protection matters, appointed under Article 27 of the GDPR, is Mobendo d.o.o. (Croatia). Contact details are in our Privacy Policy.